Ordering
How do I place an order?
Choose your size and colour on the product page, add the item to your cart and follow the checkout. You receive an order confirmation by email as soon as the order is placed. Prices are shown in US dollars and are regular prices without artificial markdowns.
Can I change or cancel my order?
Yes, until the parcel is handed to the carrier. Write to info@sukimoon.com with your order number and the change you need, and we take care of it if the parcel has not left yet. After carrier handoff, the return and exchange options below apply.
Do I need an account?
No. You can check out as a guest; your confirmation and shipping emails carry everything you need, including the tracking link.
Shipping
How much does shipping cost?
Shipping within the United States is free on every order, with no minimum order value. There are no additional duties on domestic orders.
How long does delivery take?
Orders placed before 2:00 PM EST/EDT (Eastern Time) on a business day (Monday to Friday, excluding US federal holidays) are processed within 1-2 business days. Transit takes 5-8 business days, so the total delivery time is 6-10 business days. Orders are packed and dispatched by our fulfillment partner.
How do I track my order?
As soon as your parcel is on its way you receive a shipping confirmation by email with a tracking link. You can also enter your order number and email on our Track Order page at any time.
Do you ship outside the United States?
Our store currently serves customers in the United States. Delivery addresses within the United States are accepted at checkout.
Returns and refunds
How do returns work?
You can return an item within 30 calendar days of delivery as long as it is new, unworn, unwashed and still has its tags. Register the return by email at info@sukimoon.com with your order number; we confirm the return address together with the instructions. Please do not send a parcel before the return is registered.
Who pays for return shipping?
If you return an item because you changed your mind, you pay the return shipping. If an item arrived faulty or we sent the wrong item, we cover the return shipping. There is no restocking fee.
When do I get my refund?
Refunds go to your original payment method within 5 calendar days after we receive the return, including inspection.
Can I exchange for another size or colour?
Yes, and the exchange is free. Register the exchange by email within 30 calendar days of delivery with your order number and the size or colour you need. The replacement is reserved and shipped as soon as the exchange is registered, before your original item is back with us, and both the return and the replacement shipping are on us. If the size or colour you want is no longer available, we tell you and refund instead.
Products and sizes
Which sizes do you use?
Size labels follow one scheme across the whole store: XS, S, M, L, XL, 2XL, 3XL and so on for tops, knitwear and most trousers, and waist sizes in inches for trousers and shorts that are sized that way. The sizes available for a specific piece are shown in the size selector on its product page.
How do I choose the right size?
Start from the size you usually wear in similar pieces. If you are between two sizes or want a second opinion, write to info@sukimoon.com and we answer size questions Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time). If the size turns out wrong, the exchange to another size is free and ships as soon as you register it.
Do the colours match the photos?
Each colour variant on a product page is linked to its own photos, so the image changes when you select a colour. Screens differ slightly, and if a colour is not what you expected, the free exchange covers a switch to another colour.
Payment
Which payment methods do you accept?
The payment methods available to you are shown at checkout. They depend on the payment providers active in our store; wallet payments such as Apple Pay or Google Pay appear only on devices and browsers that support them. Details are on our Payment Policy page.
When is my card charged?
The full order amount in US dollars is charged when you place the order. Refunds for returns go back to the same payment method.
Contact
How can I reach you?
By email at info@sukimoon.com or through the form on our Contact page. Our team answers Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time). Order tracking is available around the clock on the Track Order page.
Contact details
Brand name: Suki Moon
Business address: Mumora Media LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@sukimoon.com
Support hours: Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)