Refund policy

This Refund Policy describes your return, exchange and refund options for orders placed in the Suki Moon online store, operated by Mumora Media LLC. It applies in addition to the rights you have under applicable US consumer law, which this policy does not limit.

1. Return period

You can return any item within 30 calendar days of delivery. The period starts on the day the carrier's tracking shows the parcel as delivered. A return registered on day 30 is still within the period.

2. Condition of returned items

Returned items must be new, unworn and unwashed, with all original tags attached and in their original packaging where possible. Items that show signs of wear, washing, alteration, perfume or smoke, or that are returned without their tags, cannot be refunded in full; we contact you before making any deduction.

3. How to register a return

Write to info@sukimoon.com with your order number, the item or items you want to return and whether you want a refund or an exchange. We confirm the return within 1-2 business days and send you the return instructions together with the return address. Please wait for this confirmation before sending anything; parcels sent without a registered return can be delayed or cannot be assigned to your order. The business address shown in our footer is our operator address for legal purposes and is not a return destination.

4. Return shipping costs

If you return an item because you changed your mind, because the size does not suit you or for any other reason not caused by us, you pay the cost of the return shipping. If an item arrived faulty or damaged, or if we sent the wrong item, we pay the return shipping and refund the return postage; you arrange the return shipment and obtain the label from your chosen carrier. There is no restocking fee in either case.

5. Exchanges

Exchanges to another size or colour are free. This is how they work:

  • You can exchange an item for another size or colour within 30 calendar days of delivery. Register the exchange by email at info@sukimoon.com with your order number and the size or colour you need.
  • The replacement item is reserved and shipped as soon as the exchange is registered. You do not have to wait for your original item to arrive back with us.
  • The exchange is free for you: we pay both the return shipping of the original item and the shipping of the replacement.
  • If the size or colour you want is no longer available, we tell you straight away and refund the original item instead.

Please send the original item back within 14 days of registering the exchange, in the condition described in section 2. If the original item is not returned, we reserve the right to charge its price.

6. Refunds

Once your return has arrived and been checked, we issue the refund to your original payment method within 5 calendar days. We refund the full price of the returned items; original shipping was free, so there is nothing to deduct for outbound shipping. Return shipping for a change-of-mind return is paid by you and is not refunded.

7. Cancellations and order changes

You can cancel or change an order until the parcel has been handed to the carrier. Write to info@sukimoon.com with your order number; if the parcel has not left yet we cancel or change the order and refund any amount due to the original payment method. After carrier handoff, the return and exchange options above apply.

8. Faulty, damaged or wrong items

If an item arrives faulty, damaged or is not what you ordered, contact us within 7 days of delivery with your order number and photos of the item and the packaging. We send a replacement or refund the item, whichever you prefer, and we pay the return shipping. This applies in addition to any rights you have under applicable consumer law.

9. Items that cannot be returned

For hygiene reasons, swimwear can only be returned with the hygiene strip intact and unworn. Items marked as final sale at the time of purchase, if any, cannot be returned for a change of mind; this does not affect your rights for faulty items. All other items in the store can be returned under this policy.

10. Step by step: returning for a refund

  1. Within 30 calendar days of delivery, email info@sukimoon.com with your order number and the items you want to return.
  2. Wait for our confirmation email with the return instructions and the return address (within 1-2 business days).
  3. Pack the items unworn, unwashed and with their tags, and send the parcel with a tracked service. Keep the tracking receipt until the refund is on your statement.
  4. Once the parcel arrives and has been checked, the refund is issued within 5 calendar days to your original payment method.

11. Step by step: exchanging for another size or colour

  1. Within 30 calendar days of delivery, email info@sukimoon.com with your order number and the size or colour you need.
  2. We reserve the replacement, confirm the exchange and send you the return instructions with the postage refund details; you arrange the return shipment and obtain the label from your chosen carrier.
  3. The replacement is shipped straight away; you receive a shipping confirmation with tracking, just like a new order.
  4. Send the original item back within 14 days of registering the exchange. Both shipments are free for you.

12. Refunds for orders that were cancelled or lost

If an order is cancelled before dispatch, or if a parcel is lost in transit and you prefer a refund to a replacement, the full amount is refunded to your original payment method within 5 calendar days of the cancellation or of the carrier confirming the loss.

13. Timelines at a glance

  • Return period: 30 calendar days from delivery
  • Return confirmation from our team: within 1-2 business days
  • Refund after the return arrives: within 5 calendar days, to the original payment method
  • Exchanges: free, replacement ships on registration
  • Cancellation or change: until carrier handoff

Related policies

Shipping Policy · Terms of Service · Privacy Policy · Payment Policy · FAQ

Contact details

Brand name: Suki Moon
Business address: Mumora Media LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@sukimoon.com
Support hours: Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)