Refund policy

This Refund Policy explains how returns, exchanges and refunds work for orders placed at sukimoon.com. Suki Moon is an online store for women’s and men’s fashion, operated by Mumora Media LLC.

At a glance

  • Return window: 30 calendar days from delivery
  • Every item can be returned, whether it is faulty or you simply changed your mind
  • Returns are registered by email and sent back by mail
  • No restocking fee
  • Refund within 5 calendar days after your return arrives, to your original payment method
  • Free exchanges for another size or color, with the replacement shipped as soon as you register the exchange

1. Return window

You can return any item within 30 calendar days of delivery. The 30 days start on the delivery date shown in the carrier’s tracking, and a return registered on day 30 is within the window.

2. Condition of returned items

Returned items should be new, unworn and unwashed, with all original tags attached. Please try pieces on indoors and keep the original packaging where possible. If an item reaches us in a different condition, we contact you by email and send it back to you.

Swimwear

Swimwear follows the same conditions. For hygiene reasons, please try it on over underwear and return it unworn, with its tags and with the hygiene liner in place where one is included.

3. How to return an item

  1. Within 30 calendar days of delivery, email info@sukimoon.com with your order number, the items you want to return and the reason (for example change of mind, faulty item or wrong item).
  2. We reply within 1-2 business days with your return confirmation, the return address and the instructions.
  3. Pack the items securely and send the parcel by mail to the return address in your confirmation, using a shipping label you buy from the carrier of your choice. Keep the tracking receipt.
  4. Once your return arrives, we issue your refund within 5 calendar days.

Please register your return before you send a parcel and always use the return address from your confirmation email. This way we can match your parcel to your order the day it arrives.

4. Return shipping costs

  • Change of mind: if you return an item for a reason other than a fault or a wrong item, you pay the return shipping and buy the label yourself from the carrier of your choice.
  • Faulty, damaged or wrong item: we cover the return shipping. You buy the label from the carrier of your choice, email us the receipt, and we refund the postage together with the item.
  • Size or color exchange: free for you, as described in section 6.

There is no restocking fee on any return.

5. Refunds

We refund the full price of every returned item within 5 calendar days after the return arrives at our return address. The refund goes to your original payment method (Visa, Mastercard, Maestro or Shop Pay), and you receive an email as soon as it has been issued. Shipping to you was free, so nothing is deducted for outbound shipping. For faulty, damaged or wrong items, the return postage is refunded as well.

6. Free exchanges for size or color

Exchanging an item for another size or color is free:

  1. Within 30 calendar days of delivery, email info@sukimoon.com with your order number and the size or color you would like.
  2. We confirm the exchange and ship the replacement right away, before your original item is back with us. You receive a shipping confirmation with a tracking link, just like for a new order.
  3. Send the original item to the return address in your confirmation, using a label you buy from the carrier of your choice. Email us the label receipt and we refund the postage.

If you prefer a refund to an exchange, the refund terms in section 5 apply.

7. Faulty, damaged or wrong items

If an item arrives faulty or damaged, or you received a different item than you ordered, email us within 30 calendar days of delivery with your order number and a photo of the item. You choose between a replacement and a full refund, and we cover the return shipping as described in section 4. These commitments apply in addition to your rights under applicable consumer protection law.

8. Cancellations and order changes

You can cancel or change an order until it has been handed to the carrier. Email info@sukimoon.com with your order number as soon as possible. We then cancel or adjust the order and refund any amount due to your original payment method. Once your parcel is on its way, the return and exchange options above apply.

9. Lost parcels

If a parcel is lost in transit, we send a replacement or refund the order in full, whichever you prefer. Our Shipping Policy explains how we handle late and lost parcels.

Related pages

Contact us

Brand: Suki Moon
Operator: Mumora Media LLC
Business address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@sukimoon.com
Support hours: Monday to Friday, 9:00 AM to 3:00 PM ET (Eastern Time)
Contact page: sukimoon.com/pages/contact