Shipping policy

This Shipping Policy explains how orders from sukimoon.com are processed and delivered. Suki Moon is an online store for women’s and men’s fashion, operated by Mumora Media LLC.

At a glance

Delivery area: United States
Shipping cost: free on every order, with no minimum order value
Order cut-off: 2:00 PM ET on business days
Processing time: 1-2 business days
Transit time: 5-8 business days
Total delivery time: 6-10 business days
Tracking: by email and on our Track Order page

Business days are Monday to Friday, excluding US federal holidays.

1. Shipping costs

Shipping is free on every order to an address in the United States, with no minimum order value. The total shown at checkout is the full amount you pay, with any applicable sales tax already included.

2. Delivery area

We ship to delivery addresses within the United States.

3. Order cut-off and processing

Orders placed before 2:00 PM ET on a business day count from that day. Orders placed after 2:00 PM ET, or on a Saturday, Sunday or US federal holiday, count from the next business day.

Processing takes 1-2 business days. During processing, our fulfillment partner picks and packs your order and hands it to the carrier.

4. Transit and total delivery time

Transit takes 5-8 business days after the carrier receives your parcel. Together with processing, the total delivery time is 6-10 business days, counted from the business day your order counts from.

5. Tracking your order

You receive an order confirmation by email right after you place your order. As soon as your parcel ships, we send a shipping confirmation with a tracking link. You can also check the status at any time on our Track Order page with your order number and email address.

6. Orders with several items

Orders with several items usually ship together in one parcel. If an order ships in more than one parcel, you receive a tracking link for each one, and shipping stays free.

7. Address changes

To correct a delivery address, email info@sukimoon.com with your order number and the new address as soon as possible. We update the address as long as the order has not yet been handed to the carrier.

8. Late, lost or damaged parcels

If your parcel has not arrived within 10 business days, or its tracking has stopped updating, email us with your order number. We contact the carrier and keep you updated until your parcel is delivered. If a parcel is lost in transit, we send a replacement or refund the order in full, whichever you prefer.

If tracking shows your parcel as delivered and you cannot find it, please check around your address and with your neighbors first, then email us so that we can open a trace with the carrier.

If an item arrives damaged, email us a photo of the item and the packaging. We replace or refund the item and cover the return shipping, as described in our Refund Policy.

9. Sales tax

Applicable sales tax is calculated and shown at checkout before you pay. All orders ship within the United States, so no import duties apply.

Contact us

Brand: Suki Moon
Operator: Mumora Media LLC
Business address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@sukimoon.com
Support hours: Monday to Friday, 9:00 AM to 3:00 PM ET (Eastern Time)
Contact page: sukimoon.com/pages/contact