Shipping policy
This Shipping Policy explains how orders placed in the Suki Moon online store, operated by Mumora Media LLC, are processed, dispatched and delivered. The values below are the same values you see on our product pages, in our FAQ and in your order emails.
1. Shipping costs
Shipping within the United States is free on every order. There is no minimum order value and no surcharge for any address within the United States that our carriers deliver to. The price shown on the product page and in your cart is the full amount you pay.
2. Regions we ship to
We ship to delivery addresses within the United States. At checkout you can select United States as the shipping country; other countries are not available for delivery in this store at the moment. If you need a delivery outside the United States, please contact us before ordering and we will tell you whether we can help.
3. Processing time
Orders are processed within 1-2 business days. Business days are Monday to Friday, excluding US federal holidays. Processing means that the order is checked, packed and handed to the carrier. An order placed on a Friday afternoon after the cut-off or on a weekend is processed from the next business day.
4. Order cut-off
The daily cut-off is 2:00 PM EST/EDT (Eastern Time), Monday to Friday. Orders placed before the cut-off on a business day count as placed on that day; orders placed after the cut-off count as placed on the next business day. Example: an order placed on Thursday at 10:00 AM EST/EDT is processed on Thursday or Friday; an order placed on Friday at 4:00 PM EST/EDT is processed on the following Monday or Tuesday.
5. Dispatch and tracking
Orders are packed and dispatched by our fulfillment partner. As soon as your parcel has been handed to the carrier you receive a shipping confirmation by email with a tracking number and a tracking link. You can also follow your parcel at any time on our Track Order page by entering your order number and the email address used for the order. Tracking information usually appears within 24 to 48 hours after the carrier receives the parcel.
6. Delivery time
Transit takes 5-8 business days from the day the carrier receives your parcel. Together with the processing time this gives a total delivery time of 6-10 business days from the day your order is placed before the cut-off. Delivery windows are estimates based on our carriers' regular service; they are not guaranteed delivery dates.
7. Total delivery time at a glance
- Processing: 1-2 business days
- Transit: 5-8 business days
- Total: 6-10 business days
- Cut-off: 2:00 PM EST/EDT (Eastern Time), Monday to Friday, excluding US federal holidays
8. Delays
Carrier delays can occur around US federal holidays, during severe weather or when a carrier network is under unusual load. If your tracking has not moved for more than 5 business days, or if the total delivery time of 10 business days has passed without delivery, write to info@sukimoon.com with your order number. We open an enquiry with the carrier and keep you informed until the parcel is delivered or replaced.
9. Address changes
You can change the delivery address or cancel an order until the parcel has been handed to the carrier. Send the new address together with your order number to info@sukimoon.com as soon as possible. After carrier handoff, an address change is no longer possible; in that case the return and exchange options in our Refund Policy apply once the parcel has been delivered or returned to us.
10. Lost or damaged parcels
If tracking shows your parcel as delivered but you have not received it, please first check with household members, neighbours and the carrier's delivery note, then contact us within 7 days of the delivery scan so that we can start a trace. If a parcel is lost in transit, we send a replacement or refund the order in full. If an item arrives damaged, send us photos of the packaging and the item within 7 days of delivery; we replace the item or refund it, and the return shipping for a damaged or wrong item is paid by us.
11. Multiple items and split shipments
Orders with several items are normally shipped in one parcel. If an order has to be sent in more than one parcel, you receive a tracking link for each parcel and you pay no additional shipping.
12. Example timelines
Order placed Monday at 11:00 AM EST/EDT: processed Monday or Tuesday, carrier transit of 5-8 business days, expected delivery between the following Monday and Thursday. Order placed Wednesday at 3:30 PM EST/EDT (after the cut-off): counts as placed on Thursday, processed Thursday or Friday, expected delivery between the second Friday and the Wednesday after it. Order placed Saturday: counts as placed on Monday, processed Monday or Tuesday, expected delivery between the second Monday and Thursday. Deliveries take place on business days; a parcel is not delivered on a Sunday or a US federal holiday, so the dates above always fall on business days.
13. Order status emails
You receive three emails for a standard order: an order confirmation immediately after you place the order, a shipping confirmation with tracking when the parcel is handed to the carrier, and, where the carrier provides it, a delivery notification. If you do not receive the order confirmation within an hour, check your spam folder and then contact us; the confirmation shows that the order reached us.
14. Packaging
Garments are folded and shipped in protective packaging inside a shipping bag or box. If you order more than one item they travel together whenever the sizes allow. We do not include printed invoices; your order confirmation email is your receipt.
15. Questions
If anything in this policy is unclear, or if you want to know where your parcel is before tracking has updated, write to info@sukimoon.com. Our team answers Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time), usually within one business day.
16. Duties and taxes
Domestic orders within the United States are not subject to import duties. Any applicable sales tax is shown at checkout before you place the order.
Related policies
Refund Policy · Terms of Service · Privacy Policy · Payment Policy · FAQ
Contact details
Brand name: Suki Moon
Business address: Mumora Media LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@sukimoon.com
Support hours: Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)