Privacy policy

Last updated: October 4, 2026

This Privacy Policy describes how Suki Moon, an online store for women’s and men’s fashion operated by Mumora Media LLC (“Suki Moon,” “we,” “us”), collects, uses and shares personal information when you visit sukimoon.com, place an order or contact us. It also explains your privacy rights and how to use them.

1. Information we collect

Information you provide

Order information: name, email address, shipping and billing address, phone number if you provide one, the items you order and the order value.
Messages: your name, email address, phone number if you enter one, order number and the content of messages you send by email or through our contact form.
Account information: if you sign in to a customer account, your name, email address, saved addresses and order history.
Privacy requests: the details you give us when you make a privacy request.

Payment information

Payment details are entered on Shopify’s encrypted checkout and processed by Shopify and its payment partners. We receive the payment status and limited details such as the card type and the last four digits.

Information collected automatically

When you browse the store, the Shopify platform automatically collects device and usage information, such as your IP address, browser and device type, approximate location derived from your IP address, the pages you view, the products you add to your cart, the referring website and the date and time of your visit. Section 3 describes the cookies and similar technologies used for this.

Information from service providers

Our fulfillment partner, the carriers and our order tracking provider send us shipping and delivery status updates for your order.

2. How we use personal information

To process, ship and deliver your order and to send order and shipping emails with tracking.
To handle returns, exchanges, refunds and cancellations.
To answer your questions and give size advice.
To operate, secure and improve the store, including measuring how pages are used and preventing spam and fraud.
To send marketing emails if you have agreed to receive them.
To meet legal, tax and accounting obligations and to protect our rights.

3. Cookies and similar technologies

Our store uses cookies, local storage and pixels provided through the Shopify platform for the following purposes:

Necessary: to keep your cart, run the checkout, remember your settings and protect the store from abuse.
Analytics and performance: Shopify’s analytics record page views, sessions and store events so that we understand how the store is used and keep it fast and reliable.
Shop and Shop Pay: components from shop.app, operated by Shopify, load on our pages so that you can sign in with Shop and pay with Shop Pay.
Order tracking: the Parcel Panel app runs a pixel through Shopify’s customer events framework. It receives store and order events for its order tracking features and related analytics.
Spam protection: our contact form and our privacy request form use hCaptcha, which processes your IP address and device and interaction data to tell people and automated bots apart.

You can block or delete cookies in your browser settings; the cart and checkout need the necessary cookies to work. To opt out of any processing that may count as a “sale” or “sharing” of personal information, use our Your Privacy Choices page. We also honor the Global Privacy Control (GPC) signal sent by your browser.

4. Who we share personal information with

Shopify hosts our store, runs the checkout, processes payments and stores order data on our behalf. Shopify describes its own practices at shopify.com/legal/privacy.
Payment processing: Shopify’s payment partners and the card networks (Visa, Mastercard, Maestro) receive the information needed to authorize and settle your payment. Shop Pay is operated by Shopify.
Fulfillment and shipping: our fulfillment partner and the carriers receive your name, shipping address, phone number if provided and the order contents to pack and deliver your parcel.
Parcel Panel provides our Track Order page and receives your order number, email address, shipping details and tracking data to show your delivery status.
hCaptcha (Intuition Machines, Inc.) receives technical data from our contact and privacy request forms for spam protection.
Legal and safety: authorities, courts or professional advisers where the law requires it or where it is needed to protect our rights, our customers or the store.
Business transfers: a buyer or successor if the store is sold or reorganized, who will continue to apply this policy.

Our service providers use personal information to provide their services to us and as described in their own privacy notices.

5. Sale and sharing of personal information

We do not sell personal information for money. Some data processed by the Shopify platform, including the Shop app, may count as “sharing” for cross-context behavioral advertising or as a “sale” under certain US state privacy laws. You can opt out at any time on our Your Privacy Choices page, by turning on Global Privacy Control in your browser or by emailing us.

6. How long we keep personal information

We keep order records for as long as needed to fulfill your order, handle returns and meet tax and accounting obligations, generally up to 7 years. Messages are kept for as long as needed to resolve your request and for a reasonable period afterward. Account information is kept until you ask us to delete your account. Analytics data is kept in line with Shopify’s retention periods.

7. Your privacy rights

Depending on the state you live in, including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon and other states with consumer privacy laws, you have the right to:

know what personal information we collect, use and disclose, and receive a copy of it;
correct inaccurate personal information;
delete personal information, subject to legal retention duties;
receive your personal information in a portable format;
opt out of the sale or sharing of personal information and of targeted advertising;
appeal our decision on your request.

We treat everyone equally when they use these rights, with the same prices and the same level of service.

How to make a request

Email info@sukimoon.com with the subject “Privacy request,” the email address used for your order and the right you want to use. Opt-out requests can also be made on our Your Privacy Choices page. To protect your data, we verify your identity by matching your request against the order details we hold, and we may ask for one additional detail such as your order number. An authorized agent may submit a request for you with your signed permission. We respond within 45 days, or within the period set by the law of your state, and we let you know if we need an extension. If we decline a request, you can appeal by replying to our decision, and we answer your appeal within the period the law requires.

California disclosures

In the past 12 months we collected these categories of personal information: identifiers (name, email address, postal address, IP address); customer records (phone number, billing details); commercial information (products ordered, order value, returns and exchanges); internet or network activity (pages viewed and interactions with the store); and approximate geolocation derived from your IP address. We collect them from you, from your device and from our service providers, use them for the purposes in section 2 and disclose them to the categories of recipients in section 4. We do not knowingly sell or share personal information of consumers under 16 years of age.

8. Marketing emails

We send marketing emails only to people who have agreed to receive them. Every marketing email includes an unsubscribe link, and you can also unsubscribe by emailing us. Order and service emails, such as order confirmations and shipping updates, are part of fulfilling your order.

9. Security

Every page of our store is served over encrypted HTTPS, and payments run through Shopify’s PCI DSS compliant checkout. Access to personal information is limited to the people and service providers who need it to run the store.

10. Children

Our store is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

11. Where information is processed

We serve customers in the United States. Personal information is stored and processed in the United States and in other countries where Shopify and our service providers operate, with the safeguards required by applicable law.

12. Changes to this policy

We update this policy when our practices or the law change. The current version is always published on this page with its “Last updated” date.

Contact us

Brand: Suki Moon
Operator: Mumora Media LLC
Business address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@sukimoon.com
Support hours: Monday to Friday, 9:00 AM to 3:00 PM ET (Eastern Time)
Contact page: sukimoon.com/pages/contact